"Used this product successfully with first box purchased. Acceptable to wearer and easy enough to use and to dispose. Then just as purchased second box, experienced some leaks on two consecutive occasions. Phoned the Tenadirect Support Line and really helpful, knowledgeable, empathetic advisor we decided on an alternative product with greater capacity and she arranged for a trial/tester of two different option including our preferred option in two different sizes. I cannot fault the service especially when you are new to the needs and it is hard to get advice from NHS services at the moment"